We promise to resolve customers’ complaints and demands in an open, fair, transparent and fast manner. Our primary goal is to achieve and maintain 100 % customer satisfaction by converting every complaint into an acknowledgement.
In light of these principles:
- We assess every piece of information in line with our confidentiality policies while resolving customer complaints and reply to customers within 24 hours,
- We adopt customer orientation, access to information and objectivity as our main principles in all processes, including the process of handling customer complaints,
- We constantly improve our products and services based on complaint analyses and the feedback we receive from our customers and prevent the reoccurrence of complaints with a proactive approach,
- We recover damages transparently and fairly with a customer-oriented approach and target 100% customer satisfaction,
- We minimize application-related mistakes and ensure the correct use of products through internal and external awareness-raising seminars organized for our customers